Wednesday 28 December: 8:30am 8pm Staysure Employee Reviews for Customer Service Representative - Indeed Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. } .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Sunday: 10am 4pm, Christmas hours: Wed like to take this opportunity to wish you success in the future. //--> Kind regards Ross Customer Service Manager. .mobile-nav .icon-caret { Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. We are remunerated by commission for the arrangement, service and renewal of There was a slight downside of having to wait for about 10 minutes. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. } .wsite-menu-default a {font-size:16px !important;} function initFlyouts(){ Full-time, Part-time . Find out how we combat fake reviews. 2 Staysure Customer Service interview questions and 2 interview reviews. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. She had to cancel her holiday to undergo treatment and submitted a claim. They are not authored by Glassdoor. Staysure Customer Service Reviews | Glassdoor Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Warm regards,Ross, Information provided by various external sources. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. } .wsite-menu a {font-size:14px !important;} I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Information provided by various external sources. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. a:visited, Warm regards,Emma, Very pleasant and helpful staff. Staysure Expat, Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. We encourage our colleagues to speak up and stand by our values of being genuine and caring. It goes against our guidelines to offer incentives for reviews. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Companies can ask for reviews via automatic invitations. Thursday 29 December: 8:30am 8pm your insurance policy. 2730-055 Barcarena, Customer Services Department By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Didnt have to wait very long to be answered. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Sunday 25 December: Closed We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Worked for this company and had a bereavement. - Email address - Full name - Telephone no. The People Team. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Search job titles. ) Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Friday 30 December: 8:30am 8pm, Within the USA and Canada: Instead, theyre full of the info you need to get things sorted. Wed like to hear from you. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. } The process took 1 week. The process was quick and easy and Lisa was very pleasant to deal with. Send your complaints and reviews - and we'll publish the best, and worst! Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Handful of friends made at Staysure. If youd prefer to speak to a member of the team on, please call us on: Despicable service from dishonourable people. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. Staysure Travel Insurance Reviews | Read Customer Service Reviews of I wasn't entirely happy with the service I got but I don't blame the staff for it. If youd prefer to speak to a member of the team on, please call us on: .galleryCaptionInnerText {} | Read 207,881-207,900 Reviews out of 208,075 We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Team leader will tell you they will call customer back 3 working days later. Isla Graciosa, 1 - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Warm regards,Siobhan. } Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. office: Av. - Calling from within the UK: 0333 014 4512 So you can be confident that youve got the right cover, thats tailored just for you. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Thank you for choosing Staysure. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} We were devastated as grandchildren had been couting the days down. Have a fantastic holiday. right: 0 !important; We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Having problems? We are remunerated by commission for the arrangement, service and renewal of He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I tried three times and received a message that there was something wrong but no explanation on what the problem was. I should have asked for the policy to be posted to me. Lack of direction from middle management and above. This place has lost all hope. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB If you need to cancel your policy please click here. Have a fantastic holiday. Also, for some of our insurers we may receive a profit share payment if they 3-5 Rushmills Business Park, HR Director. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Have a fantastic holiday. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Pros & Cons are excerpts from user reviews. Thank you for posting your comments. But the actual service once connected to an agent was excellent. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot If you want to claim on your policy you should contact the Be the first to find this interview helpful, What motivates you? Thank you for posting your feedback and for recognising we have fantastic people in the business. However, if you'd rather complain directly, you can use the above address to contact Staysure. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. If you need more help, please visit our FAQ Help Centre. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Therefore i lost out on the deal. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Replies to negative reviews in < 24 hours. You need to sharpen up the verification/activation mechanism. Staysure Customer Service Team - Staysure We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. span.icon-caret.is-active svg { I was really impressed how EASY and QUICK to claim and get the money back. Very friendly, knowledgeable and . (yes - you get penalised financially for helping customers). (But perhaps that was because I wanted to spend money!). As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Average Interview. function initCustomerAccountsModels() { I applied online. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. There are also plenty of opportunities to develop into other area and for promotion. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. - Monday - Friday: 8.30am - 8pm They were rude, there was no consideration, no bereavement line. Staysure is a trading name of TICORP Limited. Verify your email to use filters. We will do everything possible to ensure that you receive a high standard of service. document.dispatchEvent(initEvt); Dear Anne Parry,Thank you for your 5 star review. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Dear WAMM71,Thank you for your 5 star review. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered '', #wsite-title {font-size:36px !important;} I had to deal with an out sourced company. Worst company I have worked for and hope people take this review in and understand you will be another number. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. .galleryCaptionInnerText {} The HR Team. What a get-out-of-jail clause that is! Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. This was done because they said I owed them holiday which they asked me to take as compassionate leave. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. - Sunday: 10am - 4pm. You may change your settings at any time or accept the default settings. Thank you. Staysure Group | LinkedIn staysure customer service review very helpful, advisor explained everything very clearly and patiently. I dont know what Id have done without them. The process to get the policy on my smartphone is too convoluted - passwords etc. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Claims We do not process claims for your insurer. I will only use them in the future. We also ensure all reviews are published without moderation. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Resolver is free. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Dear Eric,Thank you for your 5 star review. My mum had a fall abroad and broke her neck. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. If you need to cancel your policy please click here. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. } Bedford Road, Even though you can earn a lot with the bonus, the bonus system is unfair. Chased and chased and chased to pay. Staysure Complaints Email & Phone | Resolver UK In the end left the company with 66 pay in a cost of living crisis with child. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. "560799075470977588", (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Anonymous Employee in Northampton, England, I applied online. These can take up to 7 working days to get to you. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;}
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