Unplug the Power cord from the back of the device while its still on, as a safety precaution. The carriage might try to move into the access area. Take out any paper from its Paper Tray and then detach the tray from the device. It sounds like the cartridge is binding the carriage. @melissajane09. Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. I've had the printer over a year and I know it's out of warranty. Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path. (Wait until the printer stops making noise) Open paper tray and load paper into the paper. Your session on HP Customer Support has timed out. The alignment was also taken care of. Bought brand new heavy HP Office 9015e from Bestbuy and soon as I opened it and tried to set up it is not working! Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Fixing a Carriage Jam on HP OfficeJet Pro 6900 Printers | HP OfficeJet | HPhttps://youtu.be/Ai5cI56uGKU Please try again shortly. I called HP and spoke to someone, she tried different things and couldnt make it work. My ink cartridge latch wasnt pulled down before I closed the door. I dontknow what else to try, if ic nat make it work im going to have to buy another printer. Feliciano Balajadia. Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. Instead, the print carriage is stuck to the right. Try to print a self-test report. @heidiondrasik. Then by hand move the print head (cradle) by hand. Required fields are marked *. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. Any suggestions? There are NO paper jams, even though that's the error I receive. If theres a gap over 1 mm wide between the ruler and tray, the tray is warped. @lizabeth207, Aug 8, 2020 by @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie HP can identify most HP products and recommend possible solutions. If it doesnt, then continue with the next solution. You have to go to . If the cartridge moves, unplug the printer and try to move the cartridge manually to the left and back into the middle if you can. The print carriage cannot move HP Officejet Pro 6978, If you have tried all the stepsmentioned in this HP document to fix the issue:-, https://support.hp.com/us-en/contact-hp?openCLC=true. No positive results. The company has focused on working with businesses of different sizes, from Fortune 500 companies to entrepreneurial starters, to develop custom ink, spanning from printer ink to stamp ink, re-entry ink, indelible ink, redaction ink, invisible ink, and more. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. Disconnect the power cord from the electrical outlet. Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing. Officejet Pro Security Screwdriver Bits for most HP Printers. Does your print carriage stuck on the right of the printer (service station)? Your session on HP Customer Support has timed out. Oct 14, 2018 by If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. If the Cancel button on the control panel is lit, press it and wait until the printer is silent. Plug the machine back in and turn it on. You might need a flashlight to illuminate areas for proper viewing. your area. Detach the Power cord from the back of your Canon printer while the device is still on. If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. By using this site, you accept the . Pull out the Paper Tray and load it with clean, white paper. The product lights might flash and the carriage might move. The product is updated (Version 2) based on our popular version one. Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. Turn off the printer, and then disconnect the power cord. I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. The following improvement Support Arm Assembly HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! the ink carriage will not move. I am a senior and now I have to lug this back to the store! By using this site, you accept the . I hope this helps! T10 (Big): Long 100 mm for most HP cases If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? My lexmark 63 carriage is stuck & empty. Gently remove any jammed paper from the rollers, inside the product. Sylviane Bartkowiak. This is used for the cartridge alignment process. Epson printers are known for their reliability and efficiency, but like all technology, they are pro This chip drives the printhead to print. Turn on printer and allow it to warm up. kathy04email. Use the printer after each task to see if the issue is resolved. The error message shows "Paper Jam. Was this answer helpful? So I took the printer apart and figured out what is stopping the carriage from moving. Rotate the printer onto its side to gain access to its underside. . Finding your Serial Number "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Gerry Schroeter. HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print. Can you tell me a little more about the small white dial that you turned? My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? HP OfficeJet Pro 9018 All-in-One Printer . Once this happens, the printer takes in multiple pages resulting in jams. Therefore, please take a closer look at your Cartridge Clip Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. Find many great new & used options and get the best deals for HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer at the best online prices at eBay! I'm talking about. There were 2 white wheels to the right but when they are manually turned, they just turn slowly and tightly; no clicking sounds or anything. But I myself had a TS8160 Canon printer where the cartridge carrier was stuck to the right position. Press the Power button () to turn off the product. Refer back to the steps in this table after attempting each solution. Remove any loose paper or obstructions that might be blocking the carriage path. Once carriage has stopped, you can change the cartridge. Ask the community. Your email address will not be published. Jan 16, 2018 by See your browser's documentation for specific instructions. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. I was able to stick a small flat head screwdriver in the access and slowly push the cartridges to the left. How does HP install software and gather data? Replace cracked or damaged drive gear that attached to PF drive rod (see picture below). Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. leslie lindop. If it is, however, youll need to replace the tray with a new one. the black cartridge is only partially visible from the front - it is jammed into the right side. Please am stucked ,I need immediate help. Once carriage has stopped, you can change the cartridge. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper. Installing Generic Ink Cartridge on HP Printer. Check documents on compatibility, FAQs, upgrade information and available fixes. Please turn off your device and unplug its Power cord. Didn't find what you were looking for? This problem is not always at the fault of the power supply. The carriage will not move Technician: Benjie Turn the machine off and unplug it. Yes No Score 18 eszlee Rep: 49 1 Posted: Aug 20, 2021 Options i tried gto gently move the holder but no dice still stuck, May 18, 2022 by saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by I just bought this printer about 2 years ago. the cartridge holder will not move into the space to install the cartridges. slot. I tried that as well but I put it at the top of the ink and press down and that didn't work. Press in the tabs on the rear access door, and then pull it away from the product. I still don't get it but it worked. Go to Contact HP Customer Support to schedule a product repair or replacement. Printer Guide, Discount Printer Ink and Toner Cartridges. YAY! Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? If you have tried all the stepsmentioned in this HP document to fix the issue:- Click here. Turn the printer back to its original position. The Print Report menu displays, and then the product prints a self-test report. Once the carriage is stuck, your HP printer wont be able to continue printing unless something is done to deal with the issue. Does your print carriage stuck on the right of the printer (service station)? The following symptoms might also accompany the error message: To resolve the issue, try each solution in this document in the order presented. If the problem is still around, its time to contact a professional technician. Your Complete Canon MX922 Printer How to Guide & Support, How to Clean Your HP Deskjet 3520 Ink Cartridge, Step by Step Guide To Fixing Your HP Deskjet 3050 Ink Cartridge Problems, Best Compatible Ink Cartridges for Brother Printers, Why is my new toner cartridge not working? https://bchtechnologies.com/printer-repair-service Yes! Doing so might damage the printer. I cannot access some screws to take cover off of ink area, because lid is in the way. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move.For other helpful videos, go to https://www.youtube.com/bchtechnologiesFor printer repair: Visit us: BCH Technologies, 506 Radar Road, Suite B, Greensboro, NC 27410. how to physically move the cartridge at the center? Powered by BigCommerce. I have an HP OfficeJet G85 All-in-One. I cannot physically pull them over. Thats why its crucial to install the printer cartridges carefully in the right way. Learn more Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. Unplug the unit and physically move the carriage to the center. Save Money on Printer with Cheapest Ink: 5 important tips! Check if the paper feeds. Fix the "Close Tray, the paper tray is open" problem after missing a leg on the HP inkjet computer main paper tray loading cassette.EASY INSTALLATION. I found a hair rubber band that had gotten lodged under the roller pins. @sallypepper321 where and how did you use the kitchen knife? Move the Carriage to the left side if its stuck on the right, and vice versa. I tried to follow the suggestions but it doesnt work.. selina gardener BCH Technologies. Follow these steps to clear any jammed paper. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. @couragedeleon. My warranty has expired. Good fortunes on your journey to closure. Repeat these steps for the other cartridge. Good luck, Rosa Campos I dont see a paper jam. Rebecca Kaylor, Milly Have you tried turning your printer off, then open the lid and turn the printer on? CR Printhead CarriageTiming Encoder Scale Strip B6P40 for HP OfficeJetToo many compatible printer models to list here. Julie Ann Abrams Check for obstructions under and around the carriage. Open the carriage access door, clear any paper jam or obstruction and select OK ." Please let us know what happens. With the printer turned on, disconnect the power cord from the printer. The print cartridge seems to be stuck in the left most position (viewed from .