Ferryhopper applies a small modification fee of 6 (euros) per booking. Anyone can write a Trustpilot review. No refund will be given. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. WebNeeded to change tickets. No questions have been asked about this experience. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. If I misspell my name, is correction required? Please note that the applicable cancellation policy depends on when we receive the tickets. If I enter a wrong license plate number, is correction required? This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Direct ferries is refusing a refund even though we are in lock-down. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. They said it would take 48 hours to confirm. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Can I cancel and get a refund? You have been added to the mailing list. Kind regards, Maya from Direct Ferries. This is my first negative review for a company. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. I have travelled many times ever since my first positive booking experience. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Direct Ferries are trying it on, (with your money). After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. Your help will truly be appreciated. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Heres to fair winds on our crossing! Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Seriously this is basically a scam. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. 96% of travellers recommend this experience. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! We did so with Britanny Ferries. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Thank you. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Therefore, Ferryhopper is not liable for any modification of these policies and rules. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Seattle, WA 98121-3014. Kind regards, Maya from Direct Ferries. WebWill I get a refund if I cancel my booking? Email. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. We are easy to contact through our contact form on our website. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. It goes against our guidelines to offer incentives for reviews. Diabolical way to treat disabled, limited income people , or even anyone!! Reviewed 18 September 2020 via mobile. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. I got the cash but obviously just the value of our cancelled tickets. All the information you need on ticket changes, cancellations and refunds is here. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Tried to amend reservation to Mar 3-6. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Dear Donal, Many thanks for your review! Irish Sea: sail with your camper, for less! Months later, it is impossible to get a refund. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? The reservation is only related to As a result of the above incident, my BRP (resident permit) was also stolen. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. There is no one I can speak to. For contact details visit our. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. If the system detects something that potentially contradicts our. sorry about that, in that case I would definitely hold out for cash. not great. Thanks for taking the time to respond but you're mistaken about the cancellation. We are both english and always lived in England Direct Ferries have no phone available to discuss. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Please note: prices rise as space becomes less available. Our average member earns over 300 cashback a year. Please note that a small cancellation fee of 6 (euros) per booking applies. Buying tickets went pretty well online. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. This is why we offered you the closest alternative available we found with the ferry company you chose. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Please don't hesitate to contact us, if you have any queries. We may also ask for additional information if you wish to change the email address or phone number you have provided. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Stay away!! Using this company, in this instance. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Less than 24-hours or failure to show for travel. The process also differs if you have already checked in online and got your boarding card. . More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line Will not book with them again. I will rather swim than use the useless company again. Thank you! But apparently they said they have no record of it. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Hi Team, Hope you are well! -10 min from Costa da Caparica by car -8 min from Cova do Channel View Road Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. having to cancel the chair, which then allows you to book a cabin. I appreciate that they are extremely busy atm , but find this unacceptable. We remain at your disposal. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Go directly to the companies providing the ferries. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). This company is totally unreliable and impossible to contact. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. Please don't hesitate to contact us, if you have any queries. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? It's now a month later and they still haven't refunded me! Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Having help to step onto and off the boats were very helpful and appreciated. No refund will be given. Will I get a refund if I cancel my booking? We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Please don't hesitate to contact us, if you have any queries. COVID-19 Information Anyone can write a Trustpilot review. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Why do they bother with Direct Ferries? NEVER we got any mail of you. Eventually managed to amend the booking on the web site or so I believed. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. You should thus make sure that all details are written correctly. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Googled other phone numbers - all disconnected. You have been added to the directferries.co.uk mailing list. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. 99% of travellers recommend this experience. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. We are both english and always lived in England Direct Ferries have no phone available to discuss. Rent-to-own and financing options allow you to get the trailer you need within your budget. WebIf you decide that you do not wish to keep the building. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. The website was setup easily and everything worked fine. These hydro boost systems are even smaller than the 12' boosters in use currently. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. I immediately tried to cancel but of course they are refusing to allow that. 2901 Third Ave., Suite 500. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Can I convert my ferry ticket to an open ticket? Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. According to Desaru Coasts website, therell also be a bus station coming soon. Companies can ask for reviews via automatic invitations. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. We must get on line 48 hours before ferry date to get our tickets. Revenue impacts the experiences featured on this page. Subscribe to customized emails to help you know before you go. Download the Direct Ferries app or manage your booking online through My Account. Please don't hesitate to contact us, if you have any queries. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Could be a little clearer to help new customers. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Find out how we combat fake reviews. Need to talk to us? Dover With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Up to 1 million prices are checked every day with more than a million crossings arranged each year. My service experience was awful. I have attached documentation needed to prove the above incident. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Get your BatamFast tickets to Desaru. Please note: prices rise as space becomes less available. Customers can amend bookings free of charge up to check-in closing. Holiday:Monday 17 th to Friday 28 th October 2022. Find out how we combat fake reviews. Please also note that the refund amount depends on the policy of each ferry company. Dear customer, Many thanks for your feedback! !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Find ports, routes and lots of useful information to help you plan your trip. You are using an out of date browser. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Scammed our group of 12- Disgusting company. If the delay is more than double the times set out above, EVER! Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. If you are outside of Athens (e.g. There was a mistake on your site, and you cannot admit it. The booking process was straight forward and I received my eticket without issue. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Kind regards, Maya from Direct Ferries. ***. The prizes changes after you first buy the ticket. How cool is that? Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Thank you for booking with Direct Ferries. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. What if I don't know the plate number of my rental car? not clear. Once they have your money they write you off. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Londra, Inghilterra, Southampton SO19 6AJ England. WebMessages 12. No We use dedicated people and clever technology to safeguard our platform. Location is not clear? It may not display this or other websites correctly. Our credit card was charged but we never received any confirmation or ticket information. They send Google link with location but doesn't work on my phone or computer. How we will print them is our big mystery, maybe they will work from a phone. If you make an amendment request through My Account the amendment fee is only 10/10. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. If you make a mistake when booking online, you can cancel your booking at no cost Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. six hours for a journey of more than 24 hours. You can't even speak to a real person on the help/chat box. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Complete investigation into their business ethics. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. So cross. Now looking forward to our up coming adventure. Dont understand that. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But, although they sent a confirmation, they make it clear that it's not a ticket. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. I could find no way to contact other than amendment. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. We remain at your disposal. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. General Inquiry/Feedback Request a Refund By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Incredibly unhelpful. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Just going round and round in circles with their staff via email. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. The most USELESS COMPANY EVER!!!! Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. We are very sorry that you are not happy with our service. When cancelling via phone or email the cancellation fee is 30/35. Don't really get your point. Verification can help ensure real people write reviews about real companies. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Thousands of top-named brands Direct Ferries - More If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. For contact details visit our contact us page. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking That is why we are trusted by over 2.5 million customers and counting. I have already picked up my ferry tickets. I should have stayed with you ! With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.