I mailed a limited edition eye shadow palate to Ontario Canada for $90. "That picture shows different items rather than what I sent. package or mail missing? Add any photos you have of the wrong package. Ebay always takes out the fees and send the remaining money to the Bank on file. You are welcome to file claims and police reports. Otherwise, you can also restart the laptop just by pressing the power button. Buyer contacts me today. Same thing just happened to me and I was able to keep the earning. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Buyer had wrong address, item was sent back, what now? - EBay I have sent the item you ordered to the address on file with ebay. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you play nice, they will just tell you that it's too bad and part of business. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Im concerned this is a scam. Create an account to follow your favorite communities and start taking part in conversations. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. The most common dispute for a scammer is the "not as described" dispute. Supervisor told me to hold up on Police report and wait for UPS to step in. There's usually another new label then. 26-05-2020 01:30 PM. Other platforms I never had a problem with over 6 years. The thing to remember is that these slip up were t. Check all items upon receipt. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed . Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I have to take her to court! Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I only sell local, mainly to avoid hassle. The buyer has since responded and accepted that it was delivered somewherebut not to him. 09-10-2020 I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. eBay is very aware that scams occur on the website. on Say that the GSP mixed up the package, and sent somebody else's package to your buyer. We had a top where it was returned with snot. It WAS new in the box. How were you able to call eBay? QUOTE eBay is very aware that scams occur on the website. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. The online auction site launched in 1995, and scammers have used it ever since. That necklace couldn't have come from me. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Our app will file a claim in your stead, saving you time and a potential headache. People are getting desperate, violent and all kinds of other things lately. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. This sounds exactly like the issue Im having! The scammers will also ask for your PayPal email address. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Zero money was left over. 11. 1. Buyer claims wrong item and gets a refund despite - Welcome to the Once I listed a new in box item as white when it was really blue. Am I supposed to follow up with Royal Mail or it is now his responsibility? I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. What should I do? 26-05-2020 Do you have the number? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Keep choosing to the end, then scroll down and your contact options will be at the bottom. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Things like this happen. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I'll go over how it happened, what I did to fix it, and how you can. I'll have to ask her what she sees different because I know it's the same. eBay will not assist with a transaction that occurred beyond its purview. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 05:05 PM. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Its ok but I like the darker one you had in your listing. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Do everything you can to annoy them until they finally just pay you the $900 so you go away. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. The final resort is to submit a missing mail search. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Otherwise she wouldn't have bothered. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Learn the fundamental steps for running an eBay business. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Do not refund half. - edited How Long Does A Missing Mail Search TakeIt was a priority mail over I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). All items are made out of High Quality fabric. Sizes: XS to 2XL. Create an account to follow your favorite communities and start taking part in conversations. Sucks!! Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. what is beyond infinity most expensive car ticket. That's why I thought maybe they mislabeled. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Thanks for the reply. A buyer from Europe orders at item and pays for it. 05:49 AM Only first-class mail can be certified. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. As per the returns policy you are within your rights to refuse it. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. 2) Buyer most likely will open SNAD return request. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Most of them are happy new year banners being returned in Febuary. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. eBay somehow refunded the buyer automatically when the return was delivered. Yes it would be a pain. Visit the nearest USPS location and fill out a request form. Solved: Buyer says I sent the wrong item but the photo loo - The We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. A little detective work might find the answer. Thanks for the policy violation on your part eBay. Help for buyers and sellers. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Its just getting worse, sadly. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Put your blame where it belongs with Chinese sellers! I think most first-time eBay buyers create their account the same day they place their first order. The item I sent out was also tagged, this one is not. Go to ic3.gov and fill out the internet crime form. I have multiple people selling my exclusive product for less that I sell it for on Ebay. They never sent it back. Before you start your Missing Mail Search, you will want to double check the status of your package. Am I protected against negative feedback in this scenario? eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. All sales are final after the buyer rates the seller or 3 days after delivery. Read the feedback other have left for the person. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. 06:44 AM That has happened to me. So, I cancel the order and sent in a statement. So Im hoping he doesnt return anything. To get a refund from USPS, your eBay buyer can: Submit an e-form. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. All such complaints from sellers are simply ignored, as profit takes precedence over reason. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. The buyer confused me with another seller. I've only had to use these pics a few times but they save a lot of hassle. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Item compatibility is buyer s responsibility. Glad you at least eventually prevailed. I asked the buyer if the package he received was damaged or opened. A collectable which I still have. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay 'However once the seller has received the item back, eBay can then step in and review the . Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. As you say, I would explain to the buyer that different computers and devices show colours differently. It seems I have no time to inquire. Example: You bought a table, and it showed up with only three legs. When a buyer wants to return an item and be issued a refund, here is what you do first. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. For approved returns, Mercari provides a free shipping label to the Buyer. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. I was hoping it was a post offcie mix up. Did you include the reference number on the label? As its a scam, you will never see your money or your items again. Got my money back and a promise from eBay to better train their support staff -_-. 2023 Comparitech Limited. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer Copyright 1995-2023 eBay Inc. All Rights Reserved. Good for you. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Both early political pieces. You purchased a specific quantity of an item, but received the wrong amount. Is it possible they received it from another seller? .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Buyer says item not received, Royal Mail says delivered - EBay You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. 06:46 AM. They sell fake goods and don't pay taxes. But they said flat out "we don't mix up packages" and reiterated. So buyer filed a claim for a return with eBay citing wrong item sent. Offer to send him a return shipping label. Help a buyer with an item they didn't receive | eBay CHAPTER XIII. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. I never sold a necklace on ebay period, and never saw that one in my life. They help the organizations to focus on the other parcels they have to deliver. The item's condition was misrepresented. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. 2. His failure to reply to me or send pictures until after Case was decided on his favor was strange. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. If you have been scammed, well show you the steps you can take to report it. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. The buyer will pay with a fraudulent check. I know I have to send the refund regardless, right? I have had a few people say they didnt receive their orders when I know I sent out to all of them. on I lost my appeal. I had a customer contacted me that the item was damaged in transit. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. These are both things ebay phone reps suggest. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. I sent a seller an offer on an item and she accepted. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. If the shipped item was sold for under $750, delivery notification is adequate proof. I don't know what it actually takes for them to get banned. Click on Send. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I'm not sure. So unfair. They look the same to me.. on Remember that if an offer looks too good to be true, it probably is. What's the tracking number? I really feel like I am not getting any protection from scammer buyers on eBay. So supervisor said I will close the case in your favor. If so, it's definitely not a package I've sent out. By ARTHUR WRIGHT. This was shipped by Global Shipping Program. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. IN THE LAST STRIDE. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. I stopped shipping to Canada because of customs problems. Contact postmaster and file mail fraud. Or is it possible it was mixed up with a different package? Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Never saw it in my life. i think someone is trying to scam me like this to. Dollars. Always think like a big retailer. The law spells out how to challenge billing errors. I recently had the same experience. Press J to jump to the feed. There is undisclosed damage to the item. This months episode of the eBay Seller Spotlight podcast is live! However, for large packages and certain types of express service, UPS is the cheaper . Common eBay Scams: How to Spot and Avoid them - Comparitech BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I did buy the shipping label through ebay. It should not have. So eBay accepted the return. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Everyone is covered except the credit card holder, whoever that is. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. I've taken back an item I never sold lol. The Fragile stickers could have been added at the GSP. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Message 1of 30 E bay in many cases are making more profit than the sellers. They then go to Etsy and order the item from me at full price using a suspect credit card number. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. In this case, the purchase may be completed without flaw. Or just take back the item. Made sure we sent all images to amazon as it was within 30 days of purchase. What would you do? She got her full refund back and kept the ring! They will call the number you have on record for this account, so make sure that's correct before you start. Either way eBay will make sure the buyer gets their money back right or wrong. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. This has happened a couple of times to us over the years, all part of selling on line Im afaid . 4) Request return shipping label credit as buyer made false claim. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. After completing the sale normally, the seller will post the package with the correct address but the wrong name. At first, it might seem foolish to pass up a generous offer, but often its a trap. What if the buyer is not trying to rip you off but simply made a mistake? That photo looks like your shipping label stuck on top of another shipping label. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. This is the message:Just wanted to say that the item I received was not this one. But the fact that she specifically took a photo of the top tells me it was meant for me. Copy and save both forms before submitting them. Loophole on eBay! Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help.
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